SERVICE GUARANTEES FOR ALL
THREE-RING PHONE POLICY
No voicemail or computer answering service here. When you call, you will speak directly with a knowledgeable human being who is ready to help. We are so dedicated to this personal phone service that we guarantee to answer the phone within 3 rings or we'll pay you the customer $100 for the inconvenience.
SAME DAY DELIVERY
Got a quick-turnaround job? Let us help make it happen! If you need it quickly, we can deliver. Any stocked equipment ordered by 9:30 A.M. will be delivered within a 25-mile radius the same day.
NO QUESTIONS ASKED NEW AND UNUSED RETURN POLICY
If you don't need it, just return it. You're in the hassle-free zone with us. Any purchase of a normally stocked item will be accepted for 100% credit return if it is still in new and unused condition including original packaging, no questions asked. Special orders do not qualify.
QUALITY PERSONNEL
We are committed to hiring and developing only the very best customer-focused talent in the industry. We will empower that team to make decisions quickly and support their efforts to provide superior service. We will retain only those that agree with this . Afterall, profit is a result and reward for providing good customer service, not the goal!
FOR OUR COMMITTED RESIDENTIAL PROGRAM CONTRACTORS
NEXT-DAY PARTS
Comfort interruptions are a big deal, especially in seasonal extremes. Count on us to get you what you need quickly. We guarantee critical parts to be in stock for any residential system still under warranty and bought from us by the servicing contractor. If we don't have it locally, we'll send it next-day air from another source at no extra charge.
D.O.A. UNITS
Even with today's stringent quality standards, a very small percentage of units will inevitably fail. Our factory trained program contractors are not required to repair or replace major refrigerant circuit components on brand new equipment. Any residential product that is "dead on arrival" due to a major component malfunction from the factory will be replaced at no charge OR we'll pay labor for the repair. It's your choice. Just call our technical service number at 888-VAD-HELP before you uninstall.
TECHNICAL TRAINING & SUPPORT
Getting you quality technical help when you need it FAST is our superpower. Our factory trained, NATE certified staff of service managers have the expertise and field experience needed to support technicians by phone, live virtual streaming, or ultimately on the jobsite if needed. Simply dial 888-VAD-HELP the next time you need tech service help and you'll be amazed at how quickly we'll connect.
PERSONALIZED TRAINING
We are committed to helping you be more productive and profitable through training. Choose from our regularly scheduled curriculum with options in-person or online. If you don't see what you're looking for, we'll customize to fit your needs.
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